Delivering electoral control, visibility and transparency

Driven by demand, our Contact Centre offering provides read-only access of your live electoral register to other areas of your authority such as the Council Tax Office or Customer Call Centres, allowing daily enquiries to be managed both professionally and efficiently.

Fully configurable, the solution enables electoral services teams to remain in complete control of who receives access to each part of the electoral register, including the actions they are permitted to perform.

Previously updated for Individual Electoral Registration (IER) to show Household Enquiry Form response status and Elector IER status, the system is ideal for Customer Call Centres to manage day-to-day elections-related enquiries, allowing electoral services teams to focus on more complex queries.

Rich in functionality with the ability to search by property address or name – as well as the option to print letters straight from the system for greater efficiency – the solution plays a vital role in helping busy staff manage call volumes and deliver consistent, accurate and timely advice to electors.

Our customers testify to the benefits of implementation:

How will it benefit me?

  • Reduces workload significantly, allowing Customer Call Centres to manage daily enquiries
  • Fully configurable allowing you to retain complete control and visibility
  • Presents information in a manageable way to ensure ease of use across teams
  • Displays simple explanations to summarise complex IER terms for non-specialised staff
  • Can be scaled further to include optional extras including letter printing, delivering additional time, resource and cost savings

"Idox’s Contact Centre solution is an integral part of our push to get all customer contacts dealt with at first point of contact without the need to refer to the back office.

"It gives our Gateway team all the real-time information they need to answer the majority of calls received relating to both elections and electoral registration."

Democratic Services Manager, South Ribble Borough Council

"The Contact Centre is a vital part of our corporate strategy for managing incoming call volumes. It gives me the confidence that all electors are being given good and consistent advice from our call centre, even with the complexities of combined elections and IER. The electoral services team can now concentrate on the business of running elections and managing the IER process with far fewer interruptions."

Electoral Services Manager, Watford Borough Council

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